Return Policy
Return & Refund Policy
Last Updated: September 2026
Thank you for shopping at ForeignersMart.com. We value our customers and always try to provide genuine, quality, and properly packaged products.
This Return & Refund Policy explains when a product may be returned and how refunds are handled.
1. Return Eligibility
Customers may request a return within 1–4 days from the date of receiving the product, provided that the product meets the return conditions mentioned below.
A return request may be considered in the following situations:
- The wrong product was delivered.
- The delivered product is damaged.
- The product is defective or unusable upon delivery.
- The product received is materially different from the product ordered.
- The product package is damaged, leaking, or otherwise compromised at the time of delivery.
ForeignersMart may review and verify the reported issue before approving a return.
2. Return Request Period
Customers must contact ForeignersMart within 1–4 days of receiving the product if they wish to request a return.
After the applicable return period has expired, the return request may not be accepted.
Customers should contact us as soon as possible after identifying any problem with their order.
3. Frozen Products
All frozen products sold by ForeignersMart are NON-RETURNABLE.
Due to the nature of frozen and temperature-sensitive products, frozen items cannot normally be returned after delivery.
Customers are strongly advised to check frozen products immediately upon receiving the order.
If a frozen product has an apparent problem at the time of delivery, such as serious damage, leakage, or delivery of the wrong product, the customer should contact ForeignersMart immediately and provide photographs or videos when requested.
4. Conditions for Return
To be eligible for a return, the product should generally:
- Be the product purchased from ForeignersMart.
- Be in its original condition as reasonably possible.
- Include the original packaging, labels, accessories, or other items supplied with the product, where applicable.
- Not have been intentionally damaged or misused by the customer.
- Not have been altered, opened, consumed, or used in a manner that makes the product unsuitable for resale, where applicable.
Certain products may have additional return conditions depending on their nature.
5. Products That May Not Be Eligible for Return
A return may not be accepted if:
- The product has been used, consumed, or damaged by the customer.
- The product was damaged after delivery due to improper handling or storage by the customer.
- The customer ordered the wrong product or quantity, where no return right otherwise applies.
- The return request is made after the applicable return period.
- The product is a frozen item.
- The product has been modified, opened, or tampered with in a way that affects its condition or safety.
- The customer cannot provide sufficient information to verify the order or return claim.
Nothing in this policy is intended to exclude any consumer rights that cannot legally be excluded under applicable law.
6. How to Request a Return
To request a return, customers should contact ForeignersMart through the available contact methods.
Please provide:
- Customer name
- Mobile number
- Order number
- Product name
- Date of delivery
- Reason for return
- Photographs or videos of the product, if requested
Our team may contact the customer to obtain additional information and verify the return request.
7. Return Approval
Submitting a return request does not automatically mean that the return has been approved.
ForeignersMart may review the order and inspect the product or request photographs/videos before approving the return.
Once the return is approved, the customer will receive instructions regarding the return or collection of the product.
8. Return Delivery / Collection
Depending on the reason for the return and the circumstances of the order, ForeignersMart may arrange collection of the product or provide instructions for returning it.
The applicable return delivery or collection arrangement may depend on:
- Reason for return
- Product type
- Customer location
- Courier availability
- Condition of the product
ForeignersMart will communicate the applicable arrangements to the customer after reviewing the return request.
9. Refund Policy
If a return is approved and a refund is applicable, ForeignersMart will process the refund within 1–4 days after approval of the refund.
The actual time required for the amount to appear in the customer's account may depend on the payment provider, bank, bKash, or other applicable financial service.
10. Refund Method
Refunds may be processed through an applicable payment method depending on how the original order was paid.
For example:
- Bank payment: Refund may be made through the applicable bank/payment method.
- bKash: Refund may be made through bKash where applicable.
- Cash on Delivery: Refund arrangements will be communicated to the customer depending on the circumstances.
11. Wrong or Damaged Product
If the customer receives:
- A wrong product;
- A damaged product;
- A leaking product; or
- A product materially different from the order,
the customer should contact ForeignersMart as soon as possible.
Customers are advised to take clear photographs or videos immediately upon receiving the package, especially when there is visible damage.
This may help ForeignersMart verify the issue and process the return request more efficiently.
12. Product Packaging and Labels
Product packaging, labels, colors, designs, or appearance may sometimes vary from the images shown on the website because manufacturers and suppliers may update their packaging.
A minor difference in packaging or label design does not necessarily qualify a product for return, provided that the product itself is the correct product ordered and is otherwise in acceptable condition.
13. Expiry Date and Storage
Customers should check the following information on food products before use or consumption:
- Expiry Date
- Best Before Date
- Ingredients
- Allergen Information
- Storage Instructions
After delivery, customers are responsible for storing products according to the manufacturer's instructions.
14. Order Cancellation
Customers may contact ForeignersMart to request cancellation of an order before dispatch.
Once an order has already been dispatched or delivered, cancellation may no longer be possible and the applicable Return Policy will apply.
15. Contact Us
For any return or refund-related issue, please contact ForeignersMart.
Business Name: ForeignersMart
Office/Shop Address:
Confidence Tower Shopping Centre, Shahajadpur, Gulshan-2, Dhaka, Bangladesh
Mobile:
01834346567
Customer Service Hours:
Every day from 10:00 AM to 10:00 PM
Website:
ForeignersMart.com
ForeignersMart — Quick Return & Refund Summary
| Policy | Details |
|---|---|
| Return Request Period | Within 1–4 days of receiving the product |
| Frozen Products | Non-returnable |
| Damaged Product | Contact us as soon as possible |
| Wrong Product | Contact us as soon as possible |
| Return Approval | Subject to verification |
| Refund Processing | Within 1–4 days after refund approval |
| Online Payment Refund | Bank / bKash, where applicable |
| COD Refund | Arranged according to the circumstances |
| Customer Service | 10:00 AM – 10:00 PM daily |
| Mobile | 01834346567 |
ForeignersMart — Your satisfaction is our priority.